SPOTTED - The term ‘fast fashion’ has become common in recent times, as of last week it gained a whole new meaning for me. I found myself with half an hour to spare before a meeting near Topshop [Oxford Street, London], so thought why not pop in have a little look around to kill some time?

Whilst loitering in the store, observing what people were picking up and generally being nosy I heard a familiar voice. Not the voice of a friend, family member or celebrity, but the voice of Tesco. When I say this I don’t mean from an advert, I mean the voice that summons you to a vacant cash register to pay for your uninspiring lunchtime sandwich. This provoked a whiplash inducing double take. I moved closer to the till to confirm my initial hunch. To my shock it was the automated voice of lunchtime doom, moonlighting by beckoning the followers of fashion to ‘till number 4’.

In my line of work we talk about the ‘Theatre of Retail’, this includes the level of detail required to ensure the physical retail experience is a memorable one. TopShop offers a great retail experience. They just need to remove the voice of the supermarket from their store. Why not use the voice of an employee? Wouldn’t it be nice to be served by the voice that came over the loudspeaker?



James said...

TopShop and TopMan on Oxford Street have started to lose their way a bit with consumer experience... the point of purchase on any of the floors is autonomous and an anti-climax in light of the rest of the in-store atmosphere.

Dull staff, automated voices and last-chance, in-your-face cheap tat deals like plastic wallets and end-of-range socks... booo.

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